Account Functions
- When will my demo accounts expire?
- What are the advantages of using a demo account?
- Can I change my account type？
- Why didn't I receive the SMS verification code？
- Why didn't I receive the email？
- How to reset the app password
Deposit/Withdrawal
- What should I do if my deposit has not been checked?
- What is the minimum deposit to open a VSTAR account?
- What is the minimum withdrawal amount?
- What should I do when my withdrawal has not arrived?
- What if my bank account has been closed or is canceled and cannot accept transfers?
- How long does it take for the withdrawal to arrive?
Trading Rules
- "Predict ups and downs to win points" activity rules
- The amount that can be withdrawn, the amount that can be transferred and the available amount are inconsistent?
- About Market Monitor
- Limit & Stop Level
- Are system alert notifications provided?
- Why is my pending order not executed successfully?
Copy Trading
Announcement
- Juneteenth Market Opening Hours 2026
- Announcement Regarding the Temporary Adjustment of Maximum Leverage Before Market Close Every Friday
- 2026 Memorial Day Trading Schedule
- Trading schedule for Labour Day and UK Bank Holiday in 2026
- 2026 Easter Trading Hours
- US Daylight Saving Time Trading Hours Adjustment Notice
FAQ
- How to download Google Authenticator on an Android phone in mainland China?
- How to Turn Off Account Synchronization of Google Authenticator ?
- How to download Google Authenticator?
- How to contact us ?
- Why can't I close my position?
- Do you charge any fees for trading?