VS Editor
- Total activity 375
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 254
Articles
Recent activity by VS Editor-
Can I change my account type？
Please contact our customer support to learn about the requirements for changing the relevant account type, and then send an email to backoffice@vstar.com from the registered email address .
-
Why didn't I receive the SMS verification code？
Please make sure that the phone number you entered does not contain a country code. The country code has already been added automatically and you do not need to enter it manually. If you still fail...
-
Trading Rules And Risk Control
1. General 1.1. These rules are formulated to regulate the trading of financial derivatives,maintain market order and protect the legitimate rights and interests of investors in accordance with the...
-
Why didn't I receive the email？
Please check your spam mailbox as well. If you still fail to obtain the verification code, please contact our online customer service or send us an email for further assistance.
-
How to reset the app password
Please log in to the VS Trader app and change your password in "Profile - Security”.
-
Is my personal information safe with VSTAR?
VSTAR has taken strict precautions to ensure the safety of your personal data. Your passwords are encrypted, and your personal information is stored on secure servers.
-
Can I close my account whenever I want?
Yes, you can close your account at any time. Log in the App - Profile - Security – Close Account.
-
What should I do when my withdrawal has not arrived?
Depending on the payment method, you will usually receive your funds within a few days. If you still haven't received your funds after a few days, please try the following options: 1) Check Funds ...
-
My account was hacked - What do I do?
Change your Login passwords (with strong passwords) immediately; store your password safely and not on a shared or public device. If you find an issue, please change your password immediately and C...
-
What if my bank account has been closed or is canceled and cannot accept transfers?
If your bank account has been closed and cannot accept transfers, please provide a bank account cancellation certificate clearly recording the bank account number and date and send it to backoffice...